❓ Frequently Asked Questions
Q: How do I get more hints?
You can earn hints by watching rewarded video ads. Simply tap the hint button when you're stuck in a level, and you'll be offered to watch a short video to receive hints.
Q: What happens if I uninstall the game?
Your game progress is stored locally on your device. If you uninstall the game, all your progress (levels, stars, hints) will be lost. Make sure to keep the game installed if you want to preserve your progress.
Q: How do I turn off sound/music?
Tap the sound button in the top corner of the game screen to toggle sound effects and music on/off. Your preference will be saved automatically.
Q: Can I play without ads?
Ads help us keep the game free for everyone. However, you can limit ad tracking through your device settings (Settings → Privacy → Advertising on iOS, or Settings → Google → Ads on Android).
Q: Is my personal data collected?
No, we do not collect any personal information. The game only stores your progress locally on your device. For more details, please read our
Privacy Policy.
Q: What devices are supported?
Slide The Ball supports iPhone and iPad devices running iOS 11.0 or later. The game is optimized for all screen sizes including iPhone 11, 12, 13, 14, 15 and iPad Pro.
Q: How many levels are there?
The game currently features multiple level packs with hundreds of challenging puzzles. More levels are added regularly in updates!
Q: The game is not responding. What should I do?
Try these steps:
- Force close the app and reopen it
- Restart your device
- Make sure you have the latest version of the game
- Check if your device has enough storage space
- If the problem persists, contact us (see below)