Help for players on iOS and Android
Support for Candy Lollipop Saga
Use this page for gameplay basics, common troubleshooting steps, purchase guidance, and direct contact details if something is not working as expected.
How to play
- Swap candies to match three or more of the same type.
- Create bigger matches to trigger boosters and stronger combos.
- Complete the level objective before you run out of moves.
- Save powerful boosters for tighter or more difficult boards.
- Keep progressing to unlock more candy puzzle challenges.
Troubleshooting
- Close and reopen the app if gameplay stalls or freezes.
- Restart your device if the app becomes unresponsive.
- Check available device storage and update to the latest app version.
- Use a stable internet connection for ads, purchases, or rewarded features.
- Revisit the store listing to confirm you installed the newest release.
Frequently asked questions
Can I play offline?
Yes. The core game can be played offline. Ads, purchases, rewarded content, or other store-connected features may require internet access.
Is the game free?
Yes. Candy Lollipop Saga is free to download and play.
Does the game include in-app purchases?
Yes. Optional items such as extra moves or lives may be available through the App Store or Google Play.
What happens if I uninstall the app?
Locally stored progress, settings, boosters, lives, and rewards may be removed when the game is uninstalled from your device.
Do you directly collect personal information?
No personal information is collected directly by us for normal gameplay. Review the Privacy Policy for details about local storage, ads, and platform purchases.
Purchases and billing
- All in-app purchases are processed by Apple App Store or Google Play Store billing systems.
- We do not receive or store your full payment card information.
- Refund requests and billing issues should be handled through your app store account support flow.
- You can disable in-app purchases from device settings or parental controls.
Contact support
For bug reports, account or purchase questions, or general feedback, email phancuong0209@gmail.com.
Please include your device model, operating system version, app version, and a short description of the issue so troubleshooting is faster.